Terms & Conditions

Terms & Condition:

This website is operated by Bonbay Binge LLP. Throughout the site, the terms “we”, “us” and “our” refer to Bonbay. Bonbay offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Products & Services:

  • Prices for our products are subject to change without notice. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
  • We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
  • Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
  • We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
  • We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.
  • We reserve the right to limit the quantities of any products or services that we offer.
  • All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.
  • We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibit prices ed.
  • We have made every effort to display as accurately as possible the colors and images of our products that appear one the website. We cannot guarantee that your device’s display of any color will be accurate.
  • Each product is handmade & hence; the final product may not match the image on the website to 100%.
  • We reserve the right to limit the sales of our products, offers, discounts, promotions or services to any person. We may exercise this right on a case-by-case basis.
  • We reserve the right to limit the quantities of any products or services that we offer.
  • All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.
  • We follow strict hygiene protocol and operate under a manufacturing FSSAI license. We are not liable for any health issue claims arising from the consumption of any of any of our products.
  • We reserve the right to discontinue any product, promotion or offer at any time.
  • We cannot guarantee product quality if they’re not stored as per storage instructions.
  • Certain products or services may be available exclusively online through the website. These products or services may have limited quantities.

 Cancellation & Modification:

  • Any requests to modify confirmed orders will be accepted only a minimum of 12 hours in advance.
  • Any requests for order cancellations will be accepted only a minimum of 24 hours in advance.
  • Acceptance of requests for order modifications & cancellations is subject to discretion by us.
  • A valid reason for cancellation is required. Any cancellation will attract a 10% processing fee. Else, you can choose the option of 100% credit.
  • In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Refunds & Replacement

We do not have any refund or return policy. If you have any feedback write to us at info@bonbay.in and we will surely look into the same. 

Ordering:

  • You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
  • All billing & delivery information (first and last name, mobile number, email address, complete delivery address) must be accurate & complete. This is necessary for delivery to take place successfully.
  • All orders will be processed & confirmed only after a 100% advance payment is made.
  • GST & delivery amounts will be calculated after your product is added to the cart.
  • Delivery charges depend upon delivery areas & minimum order amount.
  • Minimum order amount to process your order, minimum order amount for free delivery & delivery charges are subject to change.
  • We may restrict orders and/or deliveries to certain areas and/or dates.
  • We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
  • You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Delivery:

  • We are not liable for the condition of products that reach the customer through third party logistics/ apps or any other type of pick up arranged by the customer.
  • All orders are committed to be delivered at any given point in time within the delivery time slot & not at any specific delivery time. Cancelling an order due to a fixed committed time is not guaranteed.
  • We are committed to delivering all our orders within the given time slot, on the given day. If by any chance an order is delivered outside of the committed time slot, it is not intentional, and at most would be liable to replace the cake or refund the amount.
  • We are committed to delivering all our orders within the given time slot, on the given day. If by any chance an order is missed and not delivered, it is not intentional, and at most would be liable to replace the cake or refund the amount.
  • If you happen to be unavailable when the delivery executive reaches your location, he will hand the order to your building’s security guard. Re-delivering our products is not possible due to their perishable nature.
  • All our products are delicate in nature & difficult to transport. We always ensure our best to make sure they reach you in the best condition possible. However, in case of any issues due to delivery from our end, please email us at care@bonbay.in & we will do our best to fix it.

General:

  • We reserve the right to blacklist any customer that showcases disrespectful behavior, disregard or misconduct towards the company, its owners or employees.
  • Occasionally there may be information on our website that contains inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, delivery charges & availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
  • Ownership of the products is transferred completely to the customer only once full payment of the billed amount is made, and the product is delivered. Products are at the risk of the customers once they have been delivered.
  • You may not use our products & services for any illegal or unauthorized purpose.
  • We reserve the right to refuse service to anyone for any reason at any time.
  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the product & service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.
  • We shall not be liable to you for any modification, price change, suspension or discontinuance of the products & services.
  • We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
  • You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

Communications:

  • The BBB LLP may occasionally send the consumers/End users information on products, services, special deals and promotions using the personal identifiable information provided or collected by the Consumers / End Users by way of cookies or otherwise. However, the BBB LLP and the DEALER present the Consumers / End Users an option to discontinue receiving these types of communications.
  • If the Consumers / End Users request to receive the newsletter(s), of the BBB LLP, the BBB LLP will use the name and email address to send these documents to the Consumers / End Users. However, out of respect for the privacy, if the Consumers / End Users subsequently wish to remove its personal identifiable information / data, so stored from this mailing list, the same should be intimated to the BBB LLP if it is possible from the practical and technical point of view, the BBB LLP shall do the needful.
  • The BBB LLP shall strictly send the Consumers / End Users service-related announcements on rare occasions when it is necessary to do so. For instance, if the BBB LLP service is temporarily suspended for maintenance, the BBB LLP might send the Consumers / End Users an email informing the Consumers / End Users about this.
  • The Consumers / End Users consent to receive any and every kind of communications from the BBB LLP by e-mail, SMS or any other communication made electronically, verbally or physically through post. The Consumers / End Users agree that all agreements, notices, disclosures and other communications that the BBB LLP provides to the Consumers / End Users by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing. 

Copyright:

Unless otherwise indicated, all content on this site, including text, graphics, images, and logos, is the property of the BBB PPL or its content suppliers and is protected by International copyright laws and regulations.

In addition, the BBB LLP owns a copyright on this site as a collective work or compilation, and in the selection, coordination, enhancement, and arrangement of the site’s content. Except as expressly provided herein, the BBB LLP does not grant any express or implied right license to the Consumers / End Users. The BBB LLP actively and aggressively enforces its intellectual property rights to the fullest extent of the law. The contents of this site are copyrighted in favor of Bonbay Binge LLP, (PPP LLP), All rights reserved.

 

Trademarks:

Bonbay and other names, graphics, logos, and icons identifying the BBB LLP or its products or services are the proprietary marks of the BBB LLP. These trademarks may not be used in connection with any product or service that is not offered by the BBB LLP in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Bonbay. All other trademarks not owned by the BBB LLP that appear on this site are the property of their respective owners. 

Dispute Resolution:

Disputes arising out of and in the course of discharge of obligation under this terms and conditions, or regarding its interpretation, shall be settled by amicable discussion and reconciliation. If after such amicable discussion and reconciliation the dispute remains unresolved for period of 15 days from the date on which such amicable discussion commenced. Then such disputes shall be referred to sole arbitrator to be appointed by the director of the PPP LLP. The venue of the arbitration shall be Mumbai and the cost of arbitration shall be borne equally by the Consumers / End Users   and the PPP LLP.

Cookies:

We employ the use of cookies. By accessing Bonbay website, you agreed to use cookies in agreement with the Bonbay Binge LLP’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

Content Liability:

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Prohibited Uses:

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Changes of terms of service:

You can review the most current version of the Terms and Condition at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Condition by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Condition constitutes acceptance of those changes.

 

Contact Information:
Questions about the Terms of Service should be sent to us at info@bonbay.in or call us at +918104125664